FAQ | Shuncheles

Frequently Asked Questions

What is your return/refund policy?

We appreciate your business and value you as a customer. As your trust is important to us, we want you to be completely satisfied with your purchase. If you need to return or exchange your purchase for any reason, we are happy to accept returns of unworn merchandise in sellable condition for a full refund, a store credit, or exchange.

• Returns and exchanges are accepted with 7 days that your merchandise is delivered.

• Shuncheles reserves the right, at its sole discretion, to determine the merchandise is in sellable condition.

•Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

What kind of information does SHUNCHELES collect and what will my information be used for?

By using the www.shuncheles.com website and/or making online purchases of products, you agree to the terms and conditions of SHUNCHELES’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.

We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.

Our commitment to privacy:

SHUNCHELES values its customers and respects their privacy.

This privacy policy (this "Policy") describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. SHUNCHELES will not collect, use or disclose your personal information other than in compliance with this Policy.

Does SHUNCHELES share my information with third parties?

If you visit or purchase products on the www.shuncheles.com website, participate in a contest, survey, promotion or special offer, or shop at SHUNCHELES or any SHUNCHELES Affiliate, we may share your personal information with that SHUNCHELES Affiliate, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.

We do not sell or rent your personal information to non-affiliated third parties except as permitted by law.

We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.

We may also use third-party advertising agencies to collect data and/or serve ads when you visit our websites. These agencies may use information (not including your name, address, email address or telephone number) about your visits to this website in order to provide tailored advertisements about goods and services of interest to you. If you would like more information about this practice or opt-out of receiving these ads, visit http://optout.networkadvertising.org/.

We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of SHUNCHELES and the SHUNCHELES Affiliates.

SHUNCHELES website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and SHUNCHELES do not assume any responsibility for, and by using this website and/or accessing a third party's website from this website you release SHUNCHELES of any responsibility for, the actions, practices and omissions of third parties. Please check the privacy policy at each site you visit.

What are cookies and how does SHUNCHELES use cookies on its site?

We may use "cookies" to track your preferences and activities on the www.shuncheles.com website or an SHUNCHELES Affiliate's website. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You can also opt-out by using the following link: networkadvertising.org/choices/. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the site.

Terms and Conditions

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every SHUNCHELES employee, mandatory or agent must abide by this Policy.

Mobile Privacy

When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. SHUNCHELES and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. SHUNCHELES will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.